Terms & Conditions
Valid from 01.01.2017
General information about Elegant Home's online store
Elegant Home is a marketplace operated by Elegant Home OY (Business ID 0679089-1) at Lieto and sells products such as home and bathroom textiles, gift items, to individuals of full age in Finland and Sweden. Product prices include VAT. We reserve the right to change prices and shipping costs.
Elegant Home is committed to following the e-commerce activities of the Finnish Direct Marketing Association (SSML) Fair Game Rules and Electronic Commerce Rules and Consumer Law.
We also offer our service a satisfaction guarantee that guarantees the security of our online store. It entitles you to check the received products that the products you order will be delivered to you within the promised time and condition, even if you do not know our deal before.
How to order
Products are ordered on the web shop's web site by moving them to the shopping cart and paying the shopping cart content at the cashier's service. If you have choices such as color or size, make a selection before the product is added to the shopping cart. When purchasing, customer data is registered for smooth delivery. All customer information is handled confidentially. The contact information requested for the order will not be used for the purpose of providing or clarifying any inaccuracies in the order. When ordering an online store, you are required to become acquainted with and committed to the current terms of delivery.
Elegant Home offers you a truly versatile payment method. Below are a few ways to use and deliver. You will also receive this information in connection with a cash transaction at the relevant payment method links.
The first example of payment services is Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment institution licensed by the Finnish Financial Supervisory Authority. Payment transactions are carried out in Verifone Finland Oy's secure secure payment environment, so no one outside can see your information. As recipient of bank and card payments, as well as possible card payments, Verifone Finland Oy, which transfers the payments to the merchant, will be displayed as the recipient. Your payment will be logged on to the merchant immediately and your email will be sent a payment confirmation message. Use of the service does not require registration or additional payments.
You can use the online payment buttons for all Finnish banks. Credit cards such as Mastercard, American Express, Diners Club, Eurocard etc. are unfortunately not yet in use.
When paying with a bank card, a transaction is created between the customer and Verifone Finland Oy. The online shop serves only as a marketer for products and services and supplies products or services and handles any complaints. The recipient of the payment is Verifone Finland Oy, which also deals with complaints about payment transactions.
Contact information for the payment agent:
Verifone Finland Oy
Business ID: 0943819-9
Customer service: 0600 01 02 03
The payment time just as much as you need
When you pay for your purchase with a Mash invoice or a down payment, you get a flexible payment period. Both are domestic, secure, and easy-to-use payment methods. Just choose a Mash invoice or installment at checkout - how best suits you.
- Traditional paper billing is an easy and reliable payment method.
- You will receive a 14 day rate free payment period.
If you want to pay your bills in installments, it will be handy: once you receive your invoice, you can easily change your payment method into installments.
With installment, you pay your purchase safely and easily in installments.
You can choose between 3, 6, 9, 12, 18 or 24 months.
The installments are billed every 30 days. Payments are therefore handled quickly and easily every month.
Processing fee: 3.90 € / month
Annual Rate: 19.90%
Other expenses: no other expenses
The actual annual interest rate of a € 2,000 purchase is 26.44% with a payment period of 12 months. The total price will be € 2,265.75 (including all costs).
Questions about Billing?
Our customer service is happy to help you:
customer firstname.lastname@example.org or tel. 0800 94580
Mon – Sun 24 h, the call is free
Payment Method Terms
Mash purchases are financed by Mash Finance Corporation (Business ID: 2159120-9). We have been a Finnish financial company since 2007.
Mash invoices or installments may be chosen by customers resident in Finland who are over 20 years old. The method of payment is available for purchases between 10 and 10,000 euros. Part of the fee is billed every 30 days, and for example, the actual annual interest rate for a purchase of EUR 2,000 is 26.44% with a payment period of 12 months.
Mash Finance Corporation has the right to check the credit and address information of the customer paying the Mash invoice or installment payment and to grant or refuse credit on the basis thereof. The person who pays the Mash invoice or the installment must give his / her personal ID when making the order or identify with his / her bank ID.
Customer service is available 24 hours a day
Tel. 0800 94580
(Mon-Sun 24h, call free)
Mash Finance Corporation
Checkout is a secure payment method for you. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Group.
The Checkout payment service delivers your payment to the merchant. If you have Checkout Finland Oy on your bank statement or credit card bill, we have forwarded your payment.
The online shop acts as a marketer for products and services and as a supplier of products to the customer. The e-commerce takes care of the trade-related statutory and other self-defined obligations. If you want to make a claim or return a product, you should contact the online store where the product is ordered.
You have access to payment buttons from all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Säästöpankki, Osuuspankki, POP Bank, Own Säästöpankki Bank, S Bank and Ålandsbanken. As your payee, Checkout Finland Oy will appear as your payee, we will pass your payment on to the online merchant. From the online store, you are directed directly to your bank to make a secure payment.
Checkout Finland also offers the opportunity to pay with a bank transfer form.
Credit card payments
You can pay online at Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express. The online shop uses Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.
Checkout is shown as a payee on a card invoice and passes the payment card payment made by the customer directly to the merchant. Card payment is done securely on a secure payment form and the payment card information is not stored in e-commerce systems.
Mobile Payment Pivo, MobilePay, Masterpass, and Transfer are application-based services that allow you to pay for online purchases from your account or card paymend from card by accepting a payment in that application. In addition, Pivo is successful in transfer payments (Siirto), so you can accept a payment in any application that supports Transfer (Siirto).
Payment terms are available on the MobilePay website: mobilepay.fi/asiakastuki/ehdot
Payment terms are available on the Masterpass website: masterpass.com/assets/pdf/masterpassoperatingrules.pdf
The service is based on the use of 060605 payment service numbers. Payment is made by calling the payment service number and following the voice announcements.
The price of the service is specific to the service number and includes the price of the product and the invoicing fee related to the service. In addition to the price of the service, the customer pays the normal mobile charge according to the pricing of its own mobile operator. GSM payment purchases are charged to the user's telephone bill.
Restrictions on the use of the service / mobile subscription:
- Single purchase up to € 52.32 (incl. VAT)
- Monthly shopping up to € 100 (incl. VAT)
- Up to two purchases per day
- Not working with prepaid subscriptions
More information: aina.fi
Invoice and installment services
Invoice and installment services through Checkout are provided by OP, Collector, Jousto, Mash (formerly Euroloan) and Svea. Collector and Svea also offer invoice and installment options for corporate customers.
Please read the more detailed terms of the finance company that you see when you accept the payment. By accepting the payment, you agree to the terms of the financial company.
The terms and conditions of the Collector bill are also available on their website: collector.se/upload/Partners/Agreements/CHECK/Credit_terms_All_comp_FI.pdf
Learn more about invoicing and installment methods:
Order and payment confirmation
After a successful order, an email confirmation will be sent to your email. Sending confirmation messages requires an email address when ordering.
Method and cost of delivery
You will see the cost of your order after selecting your payment and shipping method. We deliver orders as registered (e.g., postal parcels) or as unregistered deliveries, of which registered shipments can be tracked with a shipping ID. There are many options for delivery. For more information and prices, please see our "How to Buy" page.
The most common delivery time to Finland is 3-7 days depending on order and delivery method. Detailed times are given in the product options. We are not responsible for delays caused by force majeure or for indirect damage caused by delays. Exceptional delivery times are announced on the front page of the online store. In our e-commerce company, delivery dates are Tuesday and Thursday.
Exchange and Return Terms
You have the right under Finnish Consumer Protection Act to change or return your entire order or part thereof within 14 days of receiving the order. The right to return applies only to unused and marketable products in the original packaging.
When you return a delivered order, include your customer number / name and contact information and your account number for refunds.
ELEGANT HOME OY
Vanha Härkätie 50
If the product is lost or damaged during transportation or otherwise does not correspond to your order, you must notify the fault within 14 days of the change and return conditions. If the package is damaged in the mail, the product must immediately be subject to a complaint to the post office.