Terms & Conditions

Valid from 01.01.2020

General information about Elegant Home's online store

Elegant Home is a marketplace operated by Elegant Home OY (Business ID 0679089-1) at Lieto and sells products such as home and bathroom textiles, gift items, to individuals of full age in Finland and Sweden. Product prices include VAT. We reserve the right to change prices and shipping costs.

Elegant Home is committed to following the e-commerce activities of the Finnish Direct Marketing Association (SSML) Fair Game Rules and Electronic Commerce Rules and Consumer Law.

We also offer our service a satisfaction guarantee that guarantees the security of our online store. It entitles you to check the received products that the products you order will be delivered to you within the promised time and condition, even if you do not know our deal before.

How to order

Products are ordered on the web shop's web site by moving them to the shopping cart and paying the shopping cart content at the cashier's service. If you have choices such as color or size, make a selection before the product is added to the shopping cart. When purchasing, customer data is registered for smooth delivery. All customer information is handled confidentially. The contact information requested for the order will not be used for the purpose of providing or clarifying any inaccuracies in the order. When ordering an online store, you are required to become acquainted with and committed to the current terms of delivery.

Payment

Elegant Home offers you a truly versatile payment option. Below are some terms and conditions of delivery and delivery. You will also find this information on the links to the payment method at the time of the transaction.

 

The payment service is provided by Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment institution licensed by the Finnish Financial Supervisory Authority. Payment transactions are carried out in Verifone Finland Oy's secure secure payment environment, so no one outside can see your information. As recipient of bank and card payments, as well as possible card payments, Verifone Finland Oy, Checkout Oy or Paytrail Oyj, which transfers the payments to the merchant, will be displayed as the recipient. Your payment will be logged on to the merchant immediately and your email will be sent a payment confirmation message. Use of the service does not require registration or additional payments.

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Payment options

You can use the online payment buttons for all Finnish banks. Credit cards such as Mastercard, American Express, Diners Club, Eurocard etc. are unfortunately not yet in use.

When paying with a bank card, a transaction is created between the customer and Verifone Finland Oy, Checkout Oy or Paytrail Oyj. The online shop serves only as a marketer for products and services and supplies products or services and handles any complaints. The recipient of the payment is Verifone Finland Oy, Checkout Oy or Paytrail Oyj, which also deals with complaints about payment transactions.

Contact information for the payment agent:


Verifone Finland Oy
Business ID: 0943819-9
Vantaankoskentie 14
01670 VANTAA
Customer service: 0600 01 02 03
www.verifone.fi


Checkout Finland Oy
Y-tunnus 2196606-6
Puh: 010 252  010
Gebhardinaukio 1, 00510 Helsinki
PL 308, 00101 Helsinki
www.checkout.fi


Paytrail Oyj
Y-tunnus 2122839-7
2122839-7
020 718 1820
Lutakonaukio 7, 40100 Jyväskylä
www.paytrail.com


Order and payment confirmation

After a successful order, your order will be sent to your email. Sending a verification message requires an e-mail address when ordering.


Delivery method and costs

The shipping costs for your order will be visible after you have chosen the payment and delivery method. We ship orders by registered post (eg postal packages) or unlisted deliveries, from which the registered items can be tracked with the shipping code. Delivery methods and costs are listed here. 

Delivery time

Depending on your order and delivery, our most common delivery time to Finland is 3-7 days. Detailed times are indicated with product alternatives. We are not responsible for the delays caused by force majeure or the indirect handicaps caused by delays. Exceptional delivery times are announced on the e-commerce front page. The delivery days in our online shop-based business are Tuesday and Thursday.

Exchange and Return Conditions

You have the right to change or return your entire or part of your order within 14 days of receipt of your order under the Finnish Consumer Protection Act. The right to return applies only to unused and merchandise products in the original packaging.

When returning the delivered order, include your customer number / name and contact information and your account number for refunding your money.

Our return ID is 655172. Please provide the ID to the postal officer if necessary.

Return address:
ELEGANT HOME OY
Vanha Härkätie 50
21410 VANHALINNA

Troubleshooting

If the product has been lost or damaged during transport or otherwise does not respond to your order, you must notify the parties within 14 days of the Exchange and Return Terms. If the package is damaged in the mail, the product must be promptly returned to the post office.


Privacy Statement 16/05/2018

The Registrar and its contact details

Elegant Home Oy (Business ID: 0679089-1)

Vanha Härkätie 50

21410 VANHALINNA

info@eleganthome.fi


What information do I collect?

The customer register stores the customer's first name, last name, street address, postal code, city, country, e-mail address, telephone number, language used in the transaction, currency used in the transaction. In addition, the business name, business ID and VAT ID are stored from the business customer.

In addition, the e-commerce order information stores information provided by the customer at the time of ordering, such as the product content of the order, the method of payment, and the method of delivery.


What is personal data used for?

Personal information is used for:

• Customer Relationship Management

• Order delivery and processing, as well as archiving

• For statistical purposes

• Marketing Purposes

The processing of personal data is based on a contract, consent or a legitimate interest.

The processing of personal data complies with the requirements of the EU Data Protection Regulation applicable from 25 May 2018.


How long will my personal data be kept?

We will retain your personal information for as long as is necessary for the purposes of the Registry.

In addition, some information may be retained for longer periods to the extent necessary to fulfill statutory obligations, such as accounting and consumer sales responsibilities.


Disclosure of Information to Third Parties

We provide personal information to our logistics and payment service partners in order to enable our online store to operate.

Customer Rights As a customer, you have the following rights:

• Review right

• Right to correction

• Right to withdraw consent

• Removal right